Lifetime Merchandise Warranty
Our commitment is to ensure the quality of your purchase; we are giving a lifetime free warranty on every product with manufacturing defects at the time of order delivery. We stand behind every product that we sell and offering lifetime repair and maintenance.
This warranty is not applicable to all products, only on selected merchandise. If you believe the product has manufacturing defect, we will accept the return for inspection. If the inspection team determines the item has a manufacturing defect, we will repair or replace the item, if we deem appropriate. If any under certain cases the return item is out of stock, we will exchange it with like-kind or the amount equivalent to purchased item will be refund. We also offer free shipping for all the warranted products.
If the returned product is not with manufacturing defect, we will repair the product for you, and we will notify the repair fee is for free or chargeable before repair gets started. In addition to that we offer complimentary services like cleaning, Re-polishing, stone/diamond tightening for lifetime. Our inspection team will help your item to prevent the stone loss and extends the item life. This cleaning and inspections are free of cost.
Especially with colored gemstones there will be slight variations in natural characteristics, internal inclusions are individual and unique to each product. These characteristics are not considered as defects, these are part of the item character.
Terms and Conditions:
The warranty will be void in case if any above mentioned services of the item will be performed by someone rather than our team.
The Lifetime merchandise warranty and services are available only to the customer who purchased in our website.
We are subjected to not provide any warranties for the items which are damaged due to normal wear, in case of loss of product, or stones or theft.
Loss incurred from failing to obtain repairs imperative to preserve the integrity of the product is not covered.
If you have a special request for any customized merchandise, along with we also provide personalized messages on the bands.
For any other queries regarding our warranty plans and other issues please feel free to contact us at below mentioned numbers, we are happy to assist you.
Contact No: 1-800-282-2242
Email Id : i[email protected]hira.com