Frequently Asked Question (FAQs)

How Can i ensure that your company reputable?

Our mission is to bring in latest and unique ways for customers to buy high quality diamond engagement rings with the touch of a finger while sitting at their home or on the go. We aim to offer all the guidance and value you need to make online purchasing trouble-free. Our inimitable approach and reputation made us to stand as one of the largest online jewelers today

Why should we choose you?

Being a GIA accredited large internet jewelers, we are providing matchless collection that comes directly from the manufacturer pricing, so you get a best price guarantee and if you observe our prices are pretty less than any of our competitors. Our engagement rings glossary is purely handcrafted by expert craftsmen and jewelers. We always committed to ensure that you get a lifetime of value. Also, we customize your own engagement ring with any metal, style and gemstone of your choice, as because we manufacturers our own jewelry.

Where can we find you?

Most of our engagement rings primarily sell online. If you want to fell touch and try on our rings in person you have an option to visit our showroom. Once you step into our showroom, our experts are available for one-on-one discussions, to help you find your perfect fit. You will get answers for all your questions and also you will get a help in purchasing or placing an order on our site for free shipping to your doorstep.

Find our location here

What is the good time for you to contact?

We love to help you, so we don’t maintain any particular time schedule. Our supporting team is available 24 hours in a day and seven days in a week. Our services include phone support, live chat, and e-mail with diamond and jewelry gemologists. Call us to learn and shop the way you wish for.

How our orders are safe from COVID 19 outbreak?

Don’t worry all deliveries are operating on schedule. However, there may be slight delays caused as a result of local regulations imposed due to COVID-19. We’re always one step forward when it comes to safety so that we are taking extra safety measures such as frequent hand washing, equipment cleaning and use of sanitizer before and after each delivery to ensure the safety of our customers and team members. If any further doubts regarding this, please contact us.

What are your available discounts?

You will get discounts on every purchase of selected products and you also informed on any special offers and promotions. Subscribe us to know more or to stay connected with us. Sing up here for subscription.

What are your payment methods?

We accept all major US, UK, Canadian and Australian credit cards, bank wire payment, installment payments and you can also combine your bankcard and financing. However all our engagement ring prices are flexibly low cost when

compared to any other of our competitors, as we cannot encourage any negotiated prices.

To what states you collect sales tax?

We collect sales tax to order for the states like (Add your particular states)

How is our order packaged?

We pack your orders in a secure, non-descript packing material and inside you will find your ring in a beautiful box. All our orders are done using FedEx for a secure packing and correct delivery. And also we provide insurance to all shipments from our end to your door step to attain risk free deliveries. But for return orders customers should take the insurance responsibility.

Can I get my order sooner than the given date?

By considering the present global challenges, we are currently unable to offer expedited order services. But we always be thankful for your patience and understanding, while we making your piece of jewelry. Please contact us for any further questions.

What is your warranty for our orders?

Customer satisfaction is our utmost care, so we are providing lifetime warranty for your orders to protect products from defects during manufacturing. The warranty is excluded for normal wear and tear or damages occurred due to trauma, carelessness, lack of regular maintenance, loss, or theft.

What is your 30-day return policy?

If you happen to be not 100% satisfied with the order you received upon delivery, we are providing a free 30 day return policy for our customers. We only accept returns only if the product is same as shown in the website with all the supported paperwork.

What excluded from 30-days return policy?

Carved rings may be returned for credit, but the fee will not be refunded. The removal of added carving from any exchanged or resized ring is free from additional carving fee. If you prefer any resizes on customized products or selected products the fee may be vary. Special orders are non-returnable.

Can I get an update once the return is processed?

Yes. Once the return is received you'll get a conformation e-mail from us. For returned items, we'll send you an e-mail with a shipping confirmation on the day it ships without any delay. If you want any rush returns or any further queries regarding this please contact us.

Can my diamond ring be resized?

We are providing free resizing or any type of alterations of rings within the first year, we only ask our customers to take responsibility for return shipping.

What includes and excludes from your refund policy?

Returned products will be tested by our Quality team to check the condition of the product. If any changes in the product or fail in inspection the refunds will be given according to the company norms. The entire process will take approximately 5-7 days. Refunds will be done by the way of online transactions with in the 5-10 working days of the receipt of the product. In case any coupons or vouchers are used during original purchase, the refund amount will be deducted equivalent to the offer amount got through coupons or vouchers.

Can I exchange the item?

If you wish to exchange the item, in case the value of the exchanged product is higher than the price of the old product, customer should pay the amount difference between the old and new.

What is your complimentary to first orders?

We are providing complimentary cleaning and product checking as a well-advised preventive measure against the chance of stone loss or damage that occurs when prongs are bent, pulled, caught, or broken during normal wear. We only request you to pay the shipping charges and insurance to securely transport the ring to our facility. And as an appreciation for choosing us, we'll pay the shipping back to you.

What if my order lost during shipment?

We take every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages.

How can I preserve my purchase against damage, theft, or a loss?

We are recommending you to read out our appraisals by clicking here or contact us for detail information regarding this. We are here to help you don’t hesitate to contact us.

Where you made your Engagement Rings?

Our large majority of rings are made in 14K and 18K Gold , under the observation of expert jewelers and made by skilled craftsmen.

How types of metal rings you are offering?

We are offering engagement rings with precious metals like platinum, white gold, yellow gold and rose gold.

Can I buy a ring setting without center stone?

We do not sell settings unless a center stone. Our settings are handcrafted for a center stone with distinctive characteristics to ensure the quality and the beauty of the completed piece of ring. Due to this reason, we don’t offer stand alone settings. So please let us know if we can assist you regarding this.

What should I do if I want a setting with a center stone shape that is not offered by you?

Many of our settings can be modified easily to hold a dissimilar center stone shape than what is offered online. Please contact us to discuss all of your changing options.

Can I put a ring in hold?

Yes, but we will extend the hold for you and also we remove the item from the website for limited time only. Please contact us for more information.

Can I upgrade my ring?

We are proud to offer you the free lifetime upgrade program, click here to view our lifetime upgrade policy.

How can I find a ring that is not in your inventory?

We always update our inventory and we may have additional ethical inventory made with plenty of collections that are not listed on our website. Please contact us so we can help you find a perfect ring for you.

Do you offer lab grown diamonds?

Yes we offer stunning lab grown diamonds, which exhibit same physical, chemical, and visual characteristics as natural diamonds, and display the same fire, scintillation, and radiance.

Do you offer certified lab grown diamonds?

Our certification process is same for lab grown and mined diamonds. While our lab grown diamonds are certified by independent diamond grading labs, and have an inscription with the matched laboratory certificate number. Don’t hesitate to ask questions in order to discover the finest lab-created diamonds for your engagement ring.

Do you create settings with lab grown diamonds?

We always match the accent diamonds with center diamond. So if you select a lab grown diamond as a center diamond, then the accent diamonds on your ring setting may also be lab grown, as specified in the product details.

Can a trained eye detect the difference between lab and mined diamonds?

Lab grown diamonds are virtually and chemically identical to earth-created diamonds, they cannot be distinguished even with a professional loupe.

Do your diamonds are conflict free?

We believe and follow ethics, so we go above and beyond the current industry standards to offer conflict free diamonds. All our purchased diamonds are from the most trusted and the largest suppliers, who like us, proudly adhere to and impose the values established by the Kimberley Process and they are warranted to be ‘conflict free’.

Do you offer surprise order and particular dates or occasions?

Yes we will help you keep the engagement ring as a surprise. We also make orders on special dates and Saturdays of your choice. Please let us know what we can do to help you maintain your surprise by contacting us.

Can I make multiple purchases and keep which I like the best, and return others?

Our pieces are made with high quality and we keep our prices as competitive, so we don’t encourage multiple pieces purchase with the intent of keeping one and returning the remainder. If you need any support choosing between any of our jewelry pieces, please do not hesitate to contact our jewelry specialists.

Will my personal info be shared with third parties?

Your information will be kept 100% safe and confidential. We only share your personal info to the third party for certain services like shipping, payments, and any other order related. Any questions regarding this please feel free to contact us.