Can I view a loose diamond I purchased before its set in a ring?
If you prefer, you can view your diamond before it is set. Once you purchase, receive, and inspect your loose diamond, simply send it back to Bluehira and we will create your custom ring for you.
Is it possible to return my order without appraisal certificate?
Any item ordered with a diamond grading certificate must accompany the returned item. In case of fail to return the certificate for replacement fee will be charged.
Can I upgrade my diamond in the future?
We are pleased to offer a diamond upgrade policy allowing you to exchange for a larger size in the future.
Can I resize my ring?
Bluehira offers complimentary ring resizing on all customized engagement rings during the first year. Simply contact a Diamond and Jewelry Consultant at xxxxx to arrange your free ring resizing.
Will you craft a custom piece of jewelry for me?
Bluehira’s diamond and jewelry experts will help you create exactly what you want, simply call xxxxx.
Can I send gifts to my loved ones?
Yes, you can send any of the products available on Bluehira in as gifts and surprises to your loved ones along with a personalized message. We can speed up your delivery, or we can ship your order to an address other than your home. Please call us at xxxxx for special requests.
What payment methods do you accept?
For your convenience, we offer credit cards, bank wires, gift certificates, financing and other payment methods. See our Payment Methods to know more.
What happens if my order is lost in transit?
In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.